Refund policy
At Dekawane, we want you to be completely satisfied with your purchase. We accept returns under the following conditions:
Return Window
You have 30 days from the date you receive your order to initiate a return.
Eligibility for Returns
- Items must be in their original, unopened condition (still sealed with all original packaging).
- Used, opened, or worn items are not eligible for return.
- We do not accept returns for change of mind, wrong size, or minor cosmetic imperfections.
Non-Returnable Items
- Opened or unsealed items
- Clearance, sale, or final-sale items (clearly marked as such)
- Damaged items due to customer mishandling after delivery
How to Initiate a Return
- Contact us at Contact@Dekawane.shop within 30 days of delivery with your order number and reason for return.
- We will provide return instructions and a return authorization.
- Ship the item back to us in its original protective packaging. Return shipping costs are the responsibility of the customer unless the item is defective or we shipped the wrong item.
Refunds
- Once we receive and inspect your returned item, we will process your refund to the original payment method.
- Refunds are typically issued within 5–7 business days after inspection.
- Original shipping costs are non-refundable.
- If the return is due to our error (wrong item or defective product), we will refund the original shipping cost and cover the return shipping.
Defective or Damaged Items
If your item arrives damaged or defective, please contact us immediately at Contact@Dekawane.shop with photos of the damage and your order number. We will arrange a replacement or full refund (including shipping) at no extra cost to you.
Address for Returns
Dekawane 7001 Anpesil Dr North Bergen, NJ 07047 United States
Thank you for shopping at Dekawane. We appreciate your business!